Moving, Fixing or Upgrading an Existing Starlink Setup

Can I move my existing Starlink dish to a new house myself?

Changing your account over to a new address is something you do yourself through Starlink directly, but physically remounting the dish safely at the new property is best left to an installer, particularly if the new site is not a like-for-like swap. The account side is straightforward: update your service address with Starlink and confirm the plan still suits the new location. The physical side is a different question entirely, because a mount, fixing and cable route that worked at the old address were chosen for that roof, that exposure and that sky view. None of that automatically transfers.

A new property may have a different wind zone, a different roofing material, or trees and buildings in different places relative to the best sky view. Our obstructions guide covers running the app’s sky check at the new spot before assuming the old mounting position will work, and the mounts guide covers why the right fixing is a site decision, not something you can carry over from the last address.

My mount is sagging, leaking or vibrating. What now?

Any mount that is sagging, vibrating in the wind, or letting water in has stopped doing its job properly and should be looked at rather than left. These are common symptoms on temporary or DIY mounts, especially ones that were only ever meant to get the dish up and running quickly rather than serve as a permanent fixing. A bit of movement in strong wind, a fixing that has worked loose over time, or water tracking in around a roof penetration are all signs the current setup is not holding up the way it should.

The fix is not to add another screw or a bit of sealant and hope. An installer can assess whether the issue is the mount itself, the fixings, the roof penetration, or a combination, and recommend a proper repair or replacement suited to the site. The checkout install guide notes that a checkout-only setup does not always include the mounting work a permanent fixing needs, which is part of why temporary mounts end up needing this kind of follow-up later.

What if a storm has damaged my Starlink mount?

Do not reuse damaged parts until they have been checked, even if the setup looks like it is still working. This is a genuine safety question, not just a performance one: a bracket, pole or fixing that has taken a hit in a storm can look fine while actually being compromised, and a dish is not a light thing to have come loose from a roof in the next storm. Wind damage to a mount often means damage to the roofing or fixings around it too, which is worth having assessed at the same time rather than separately.

An installer can inspect the dish, the mount, the fixings and the surrounding roof or structure, and tell you honestly whether it needs a full replacement or a targeted repair. If your site has taken storm damage before, it is also worth mentioning to whoever quotes the repair, since it is a reasonable signal that the site is more exposed than average. Our mounts guide has a short list of questions that help you tell whether a site should be treated as exposed.

My Starlink connection is fine but wifi does not reach the whole house. What is going on?

Getting Starlink itself connected and spreading that connection through your whole house are two different jobs, and struggling wifi in a back bedroom is almost always the second one, not a fault with the dish. Thick walls, multiple levels, a large floor plan or a router placed a long way from where you actually spend time can all mean the dish is performing perfectly while the wifi experience is patchy.

Mesh wifi systems or additional access points are the usual answer, and which one suits your place depends on the layout, the building materials and how many devices need a strong signal at once. The installation cost guide lists wifi work as one of the main things that moves a quote, precisely because it is genuinely separate work from getting the dish itself online. Ask an installer to assess the house specifically rather than assuming a generic mesh kit will solve it.

Could relocating the dish on the same property fix ongoing dropouts?

Sometimes, yes, if the dropouts are actually caused by an obstruction rather than something else, and a different spot on the same property gives a genuinely clearer view of the sky. Trees grow, and a spot that had a clear view when the dish went in can pick up interruptions years later as branches fill out or a neighbouring structure changes. Before assuming the dish needs replacing or the whole setup is unreliable, it is worth checking whether a different mounting position, even a modest one like the other end of the same roof or a nearby shed, clears the obstruction entirely.

The obstructions guide explains how to use the app’s sky check to compare a couple of possible spots properly rather than guessing from the ground, and covers the trade-off between the technically best signal spot and one that suits how the property actually looks and is used.

What should I tell an installer when asking about a fix or upgrade?

A few details upfront make the visit far more useful:

• Whether this is a move to a new address, a repair, or a wifi complaint, since each is a different job.
• How the current mount is behaving: sagging, vibrating, leaking, or just old and unreviewed.
• Whether there has been recent storm damage anywhere near the mount.
• Which rooms or buildings have poor wifi, if that is the issue.
• Whether trees or nearby structures have changed since the original install.

Being specific up front means the installer arrives with the right expectations rather than working it out from scratch on the day. Check my property and describe what has changed since the original install so the right fix gets priced from the start.